Shipping policy

# Shipping & Delivery Policy

Thank you for choosing orphicLighting. We are committed to delivering our luxury chandeliers and lighting fixtures safely to your doorstep worldwide.

### 1. Order Processing & Handcrafting Time
- **In-Stock Fixtures**: Orders are processed and inspected within 3–7 business days prior to dispatch.
- **Custom / Made-to-Order Pieces**: Handcrafted and custom-sized fixtures require 10–20 business days for production, precision assembly, and electrical safety testing.

### 2. Packaging & Fragile Item Protection
Each chandelier is professionally packed with high-density molded foam and reinforced wooden crates to ensure fragile crystal elements, delicate glass shades, and solid brass components arrive in pristine condition.

### 3. Shipping Rates & Delivery Estimates
We ship to over 25 countries worldwide via trusted international carriers (including FedEx, DHL, UPS, and dedicated air freight):
- **Standard International Shipping**: 8–15 business days after dispatch.
- **Expedited Freight (Heavy / Oversized Fixtures)**: 12–20 business days.
*Please note that delivery times may vary slightly based on local customs clearance.*

### 4. Tracking Your Order
Once your fixture has been packed and handed to the courier, you will receive a shipping confirmation email containing a tracking number and courier tracking link.

### 5. Customs, Duties & Taxes
For international shipments, customs duties, import taxes, or brokerage fees may be assessed by your local customs authority upon arrival. Unless otherwise specified at checkout, the recipient is responsible for any applicable local customs fees.

### 6. Damaged in Transit & Missing Parts Guarantee
We guarantee the safe arrival of every light fixture. If any crystal, glass shade, or hardware component arrives damaged or missing:
1. Please inspect your package upon delivery.
2. Contact us within 7 days of delivery with photos or a brief video of the damaged item and packaging.
3. We will immediately expedite replacement parts or crystals free of charge.